Sony will make a change to PlayStation Plus after an investigation carried out by the market authority and competition of the United Kingdom. According to GameSindustry.BIZ reports, Sony will now contact the PlayStation Plus subscribers who have not been actively using their account, to remind them how to cancel, if they wish. The company will also stop receiving payment payments that do not cancel the service but that they have not been actively using it. Research now concluded from the CMA was related to automatic renovation policies of the videogame industry and has also resulted in changes in Nintendo Switch Online and Xbox Game Pass.
In a statement, Michael Grenfell, Executive Director of CMA compliance, praised the movements of the videogame industry.
“As a result of our investigations, a series of changes have been made in this sector to protect customers and help address concerns about automatic renewal subscriptions,” Grenfell said. “Therefore, today’s announcement concludes our research in the online video game sector».
In an era in which almost everyone has more subscriptions of those who remember having, this change in Sony’s policy is welcome. While the company has not detailed exactly how long it will wait before contacting users with accounts that have been inactive, it seems a safe bet that this policy will have no impact on PlayStation Plus subscribers who regularly take advantage of the service; Playstation fanatics that use it daily or weekly will probably not have to worry about being contacted.
Hopefully, this change will encourage similar decisions from companies outside the game industry! Greater transparency is a good thing and it could be beneficial for many consumers. This type of policy could lead some to cancel their unused subscriptions or are more diligent when using them. It remains to be seen if other companies could do the same, but Grenfell seems optimistic about that possibility.
“Companies from other sectors that offer subscriptions that are renewed automatically must review their practices to ensure that they comply with the Consumer Protection Law,” Grenfell said.
Are you happy with this change to PlayStation Plus? Do you think this will benefit consumers? Let us know in the comments or share your thoughts directly on Twitter in @marcdachamp to talk about everything related to games!